At FlowSensy, we take your privacy seriously. Our privacy policy explains how we collect, use, protect, and share your information.
Industry-leading security measures
End-to-end encryption for all data
Clear policies about data usage
You decide how your data is used
Welcome to FlowSensy (“we,” “our,” “us”), a Micro Enterprise registered under the Udyam (MSME) Act, Government of India. We operate WhatsApp Business API-based automation and integration services through our website https://flowsensy.com and related applications.
We are committed to protecting your privacy and handling your data in a transparent, secure, and lawful manner.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use FlowSensy services.
We collect various types of information to provide and improve our services.
2.1 Personal & Business Information: Business name, contact details, email, phone number, billing, subscription, and WhatsApp API configuration details.
2.2 Usage & Technical Data: IP address, device information, browser type, pages visited, API usage logs, and performance metrics.
2.3 Customer & Messaging Data: Customer phone numbers, message content (processed securely), chat history, and media files shared via WhatsApp.
FlowSensy acts as a data processor for customer data, while you remain the data controller.
We use the collected information for the following purposes:
Providing and maintaining FlowSensy services and WhatsApp Business API operations.
Account management, subscription handling, and secure payment processing.
Sending service-related notifications, alerts, and providing customer support.
Improving platform performance, user experience, and ensuring platform security.
Complying with legal, regulatory, and tax obligations.
We process personal data under one or more of the following legal bases:
Contractual necessity: To provide the services you request.
Legal obligation: To comply with Indian laws and regulations.
Legitimate interests: To improve services, maintain security, and prevent abuse.
Consent: Where required, explicit consent is obtained.
We may share limited data with trusted third parties for service operations.
5.1 Third-Party Service Providers: Meta Platforms, Inc. (WhatsApp API), Payment gateways, and Cloud infrastructure providers.
5.2 Legal & Regulatory Disclosure: Law enforcement or government authorities when required by law or to protect legal rights.
5.3 Business Transfers: Successor entities in the event of a merger, acquisition, or sale of assets.
We implement appropriate technical and organizational security measures to protect your data.
Encryption of data in transit and at rest using Secure Socket Layer (SSL) protection.
Strict access controls, regular system monitoring, and security updates.
Secure hosting and infrastructure practices.
Note: While we take reasonable steps, no online system is 100% secure.
We retain data only for as long as necessary for service provision or legal compliance.
Account data is retained until account deletion or service termination.
Billing and payment data is retained as required by tax and accounting laws.
Chat and message data is retained as per user settings and Meta policies.
You may request data deletion by contacting us at [email protected].
Depending on applicable laws, you may have the right to control your personal data.
Access, rectify, or request erasure of your personal data.
Restrict processing or request data portability.
Object to certain processing activities.
To exercise these rights, contact us at [email protected].
Your data may be processed or stored in countries outside India due to third-party infrastructure (e.g., Meta servers).
We ensure appropriate safeguards such as standard contractual clauses.
Compliance with Meta’s data processing terms and adequate protection mechanisms.
FlowSensy uses cookies and similar technologies to enhance your experience.
Remembering user preferences and analyzing platform performance.
Improving security and preventing unauthorized access.
You can manage cookies through your browser settings.
As an API service provider, FlowSensy complies with Meta’s technical and policy requirements.
Compliance with Meta’s WhatsApp Business Policy and Commerce Policy.
Adherence to Meta data processing and security requirements.
Users are responsible for ensuring their messaging practices comply with WhatsApp and local laws.
FlowSensy services are not intended for users under 18 years of age.
We do not knowingly collect data from minors.
If such data is identified, it will be deleted promptly.
We may update this Privacy Policy from time to time.
Updates will be communicated via website posting, email, or platform alerts.
Continued use of services after changes constitutes acceptance of the updated policy.
For any privacy-related inquiries, please reach out to us:
FlowSensy, 5th Floor, OC-534, Gaur City Center, Sector-4, Noida, Uttar Pradesh, 201301
Email: [email protected]
Mobile: +91 9540726383
Website: https://flowsensy.com
Have questions about how we protect your data? Reach out to our privacy team.
Last Updated: February 10, 2026. We may update this privacy policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy here with an updated revision date.